Shipping & Delivery – Costs, Timing & Tracking
In this section, you’ll find everything you need to know about the shipping of your order. This includes topics such as shipping costs, shipping and delivery days, preferred shipping options, and tracking your shipment. You’ll also learn more about the specifics of each delivery service and how to return unused styrofoam boxes.
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1. What are our shipping days?
Depending on the selected shipping provider, packages leave our warehouse from Monday to Thursday. More information can be found in our shipping terms.
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2. What are our delivery days?
The delivery day of your order depends on the time of your order and the selected shipping provider.
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3. How does scheduled shipping work?
Would you like your order to be shipped at a later date? No problem at all!
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4. How much are the shipping costs?
Shipping within Germany starts at €5.49 per parcel. For orders over €100, shipping is free.
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5. My order was supposed to be shipped with dry ice. Why don’t I see any dry ice when the package arrives?
During transport, the dry ice evaporates into CO₂, as it can cause burns and poisoning.
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6. Why is dry ice not used for DHL shipments?
DHL banned the shipment of dry ice in standard shipping as of November 1, 2019. The background is the tightened hazardous goods regulations.
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7. Why do I have to accept the delivery in person when using DPD and GO!?
These are express deliveries that may only be handed over personally to the recipient by the delivery service.
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8. How does shipment tracking work?
As soon as your package has been announced to the shipping service provider, you will receive an email with the tracking link.
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9. Why isn't my shipment tracking status updating?
In rare cases, there may be no current tracking information. Feel free to contact our customer service.
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10. Can I return my unused Styrofoam boxes?
If you have leftover Styrofoam boxes from your orders, you are welcome to return them directly to our manufacturer using a return label.