Frequently Asked Questions (FAQ)
Here you’ll find answers to the most frequently asked questions about our shop, your orders, shipping, payments, and much more. We want your shopping experience to be as simple and pleasant as possible – that’s why we’ve clearly compiled the most important information for you here.
If you don’t find what you’re looking for, don’t hesitate to contact us directly. We’re happy to help!
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1. Complaints – How It Works
Find out everything about the correct procedure for submitting a complaint in this section.
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3. Payment & Prices – All Information About Payment Methods & Costs
Which payment methods does eBarf offer? Where can I find up-to-date price info? Get all the important answers here!
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4. Shipping & Delivery – Costs, Timing & Tracking
Everything about shipping your eBarf order: shipping costs, delivery times, preferred delivery & tracking. Discover all the details now!
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5. Useful Information About BARF Nutrition
Do you have questions about BARF nutrition for dogs and cats? Then you’ll find the most frequently asked questions & answers here.
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6. Your Customer Account – All Info at a Glance
Everything about your eBarf account: voucher codes, password reset, data updates & collecting loyalty points. Find all the important info here!