Complaints – How It Works
In this section, you’ll learn everything about the correct process for submitting a complaint and how we can best and most quickly assist you with your issue.
-
1. Why do I need to take photos of the damaged goods when making a complaint?
If you have a reason for complaint upon delivery, please contact our customer service with photos of the goods.
-
2. What should I do with spoiled goods?
If you receive spoiled goods, please take a photo for the complaint. Afterwards, you can dispose of everything in the household waste.
-
3. There was an error with my order. Incorrect, missing, or too many items were delivered. What should I do?
There was an error with my order. Incorrect, missing, or too many items were delivered. What should I do?
-
4. Why didn’t I receive my free gift?
You may not have selected your desired free gift in the shopping cart during checkout.
-
5. My frozen food has thawed but is still cold – can I still use the meat?
In general, it is not a problem to feed meat that has already thawed once to a healthy dog or cat.