My frozen food has thawed but is still cold – can I still use the meat?

In general, it is not a problem to feed meat that has already thawed once to a healthy dog or cat. However, if your pet is very sensitive or already weakened by certain illnesses, we advise against feeding it. Fish should never be thawed and then refrozen. If fish arrives thawed, it is best to feed it soon after.

If you are unsure whether the received products are still good, feel free to contact our customer service with photos: Tel.: +49 (0)3876 - 30 69 94-0 or info@ebarf.com.

Please always keep in mind that frozen food cannot be returned and it would be a shame to dispose of it unnecessarily. If the food is no longer suitable for you and your pet, your local animal shelter might be happy to receive it. Thank you for your support!