WhatsApp Newsletter
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FAQ about the WhatsApp Newsletter
Is the WhatsApp newsletter free?
Yes, the newsletter is of course free!
What is the WhatsApp newsletter?
With our WhatsApp newsletter, we send you exclusive offers and promotions directly to your smartphone.
How often will I receive WhatsApp messages from eBarf?
Don't worry: you won't be spammed by eBarf. Typically, we send 1-2 messages per week.
I don't have WhatsApp installed on my smartphone. How can I do that?
You need to install the free WhatsApp app on your smartphone or PC. Open your browser and go to WhatsApp-Download. Select your device and start the download. Then register your phone number and wait for contact synchronization.
What can I do if I'm registered but still not receiving any messages?
Our newsletter is not sent daily but approximately 1-2 times per week. To receive our messages, make sure you have saved our phone number in your contact book and clicked the "Start" button. If you're still not receiving any messages, please contact our customer service through our contact page. Please note, we currently do not respond to WhatsApp messages – our colleagues will reply to you via email.
Why am I not getting a reply when I send a WhatsApp message to you?
Please note that we currently cannot respond to queries via WhatsApp. If you have questions about an order or delivery, please contact our customer service through the contact page. To receive our WhatsApp messages, it is important that you complete the sign-up process fully. Save our phone number as a new contact "eBarf" in your phone and click the "Start" button after receiving the confirmation message.
How do I unsubscribe from the eBarf WhatsApp newsletter?
To stop receiving our messages permanently, send us "Stop" via WhatsApp. We will confirm your unsubscription, and you will be removed from our list shortly. If you want to receive messages again, send "Start" and we will start informing you about offers and discounts again.
What should I do if I unsubscribed but still receive messages?
To stop receiving our messages, send "Stop". We will confirm your unsubscription via WhatsApp message, and you will be removed from our WhatsApp list shortly. In some cases, the unsubscription may overlap with already scheduled message sends, and you may receive further WhatsApp messages from us for about 24 hours. If you still receive newsletters after successful unsubscription, please contact our customer service through the contact page.
What are the privacy policies?
You can find all the information about our privacy policy here: Privacy Policy
More information on how personal data is handled by the WhatsApp service provider can be found in the WhatsApp Privacy Policy: WhatsApp Privacy