Why didn’t I receive my free gift?

You may not have selected your desired free gift in the shopping cart during checkout. Gifts are only included with orders if they are actively selected. This way, we avoid sending a gift you might not want.

If you did select your free gift and still didn’t receive it, there was likely a packing error on our part, for which we sincerely apologize. Please contact our customer service at Tel.: +49 (0)3876 - 30 69 94-0 or info@ebarf.com.