Everything about your order process
Here you’ll find all the information you need about placing an order with us – from choosing products to managing your cart and completing your purchase. We guide you step by step through the process and explain what to look out for.
If you have any questions, feel free to contact us – we’re happy to assist you!
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1. Can I cancel my order?
Orders placed with standard shipping can be cancelled by phone until payment has been received by us.
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2. Can I place an order by phone?
Unfortunately, placing an order by phone is not possible.
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3. Where is my order?
You can check the current status of your order in your customer account under order history.
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4. When will my order be processed?
We process all orders as quickly as possible. Orders are handled chronologically.
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5. Can I have my order delivered to a different address?
During the ordering process, you can select your preferred delivery and billing address in the second step under “Address”.
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6. What should I consider before placing my first order with frozen products?
To ensure that your frozen products arrive in perfect condition, a minimum order quantity of 4 kg is required.
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7. How does the product comparison work?
If you want to compare two or more products, you can easily do so with our practical product comparison tool.