In rare cases, technical issues may result in a lack of current tracking information. If this happens, feel free to contact our customer service at Tel.: +49 (0)3876 - 30 69 94-0

Please also note that processing your order before shipping may take 1–2 business days. You will only receive a tracking link once your package has been packed and announced to the shipping service provider. Until then, your order will be stored in our cold warehouse. So don’t worry if a few days pass between the package announcement and the actual shipping.